Recognize configured urgent language and move immediately to the organization's approved emergency response path.
Last updated: June 21, 2026
Clear operating rules
These pages explain how the service is intended to be used and how customer data is handled inside VoxsAgents.
Illustrative product workflow—not a verified customer result. It does not claim a conversion, revenue, cost-saving, or performance outcome.
A general-purpose agent must not improvise when a caller describes danger, crisis, or an emergency.
Detect configured urgent phrases and stop the normal workflow.
Deliver the approved emergency instruction.
Connect the emergency destination or end with a clear action.
Do not diagnose or downplay urgency.
Keep emergency instructions short and exact.
Log the escalation for authorized review.
Urgent calls detected
Successful emergency connections
False-negative review findings
This page is original VoxsAgents workflow analysis based on product behavior, failure-path review, and the official references below. It is not an empirical customer outcome study.
Treat these steps as a test plan. Adapt the fields, routing, permissions, and failure handling to the business before launch, then review real calls for errors and unintended behavior.
Read the evidence and methodology policy for the standard required before publishing customer outcome claims.
