Classify tenant maintenance requests and route emergencies separately from routine work orders.
Last updated: June 21, 2026
Clear operating rules
These pages explain how the service is intended to be used and how customer data is handled inside VoxsAgents.
Illustrative product workflow—not a verified customer result. It does not claim a conversion, revenue, cost-saving, or performance outcome.
A vague maintenance message may hide an urgent habitability or safety issue.
Confirm property, unit, caller identity, and issue description.
Apply the configured emergency classification questions.
Create a work order or connect the emergency route.
Use the property manager's emergency definitions.
Avoid promising repair completion dates.
Limit access-note visibility to authorized staff.
Work orders created
Emergency routing accuracy
Requests needing reclassification
This page is original VoxsAgents workflow analysis based on product behavior, failure-path review, and the official references below. It is not an empirical customer outcome study.
Treat these steps as a test plan. Adapt the fields, routing, permissions, and failure handling to the business before launch, then review real calls for errors and unintended behavior.
Read the evidence and methodology policy for the standard required before publishing customer outcome claims.
