Resolve the correct branch first, then apply location-specific services, hours, calendars, and transfer destinations.
Agent design
Designing an AI receptionist for multiple locations
Multi-location AI call routing for US service businesses
Resolve branches, phone numbers, calendars, business hours, and ownership before an AI agent offers availability or transfers a caller.
ReadGovernance for website and PDF knowledge auto-sync
Detect source changes, preserve provenance, review risky updates, and prevent stale or hostile content from becoming agent instructions.
ReadWebsite knowledge auto-sync for voice agents
Design a safe website sync that detects changes without copying scripts, navigation, private hosts, or unsupported claims into agent answers.
ReadA multi-location agent can sound correct while using the wrong branch's data. Location must be resolved before availability or policy questions.
Treat location as context that controls every downstream rule, not as a label added at the end.
This article is original VoxsAgents workflow analysis informed by product behavior, failure-path review, and the official primary references below. It is not a customer outcome study.
Treat this guide as an operating starting point. Test the workflow with the business's real rules, tools, permissions, and failure paths before using it with callers.
