All docsOpen feature
SetupAll plans
Script Preview
Preview how the agent should answer common customer situations before live calls.
What this page is for
Use when editing agent behavior.
How to set it up
- 1Select an agent.
- 2Choose or write a scenario.
- 3Review the expected answer and adjust instructions if weak.
Demo workflow
Script Preview workflow demo
A workspace user opens Script Preview and needs to understand what action to take.
1
Open the page
Go to Script Preview from the sidebar or this docs page.
2
Check the state
Read the cards, empty-state message, filters, or table rows to understand current status.
3
Take action
Use the related setup page, action button, or linked workflow to complete the next step.
The user knows what the page does and which action moves the workflow forward.