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ScalePro
Smart Routing
Rules for routing emergency, booking, pricing, VIP, after-hours, and location-specific callers.
What this page is for
Use when one agent should not handle every call the same way.
How to set it up
- 1Create routing conditions.
- 2Choose AI or human route.
- 3Test with scenarios.
Demo workflow
Smart Routing workflow demo
A workspace user opens Smart Routing and needs to understand what action to take.
1
Open the page
Go to Smart Routing from the sidebar or this docs page.
2
Check the state
Read the cards, empty-state message, filters, or table rows to understand current status.
3
Take action
Use the related setup page, action button, or linked workflow to complete the next step.
The user knows what the page does and which action moves the workflow forward.