Incident Center

Summarizes production issues like cron failure, email failure, provider failure, database error, or indexing issue.

What this page is for

Use when something in production appears broken.

Demo workflow

An automation or recovery workflow needs to run safely without confusing customers.

Validate

Check consent, number capability, business hours, customer data, and duplicate rules.

Run or review

Open Incident Center to process, monitor, or correct the workflow.

Resolve

Retry only safe failures, create a staff task when automation cannot complete, or mark resolved.

Automation becomes safer because every skipped, failed, or pending state has a visible reason.