VIP / Blocklist

Rules for VIP customers, blocked/spam callers, and repeat no-show contacts.

What this page is for

Use to prioritize or suppress special customers.

Demo workflow

An automation or recovery workflow needs to run safely without confusing customers.

Validate

Check consent, number capability, business hours, customer data, and duplicate rules.

Run or review

Open VIP / Blocklist to process, monitor, or correct the workflow.

Resolve

Retry only safe failures, create a staff task when automation cannot complete, or mark resolved.

Automation becomes safer because every skipped, failed, or pending state has a visible reason.