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Calls
View inbound/outbound call history, summaries, recordings, transcripts, duration, status, and outcomes.
What this page is for
Use when staff wants to inspect what happened in a customer conversation.
How to set it up
- 1Connect an active agent and number.
- 2Make or receive calls.
- 3Use filters to review status, agent, date, and summary.
Demo workflow
Call review demo
A customer called, asked about availability, and the owner wants to know what happened.
1
Find
Search by phone number, agent, date, or call status.
2
Review
Open summary, transcript, recording, duration, sentiment, and outcome.
3
Act
If the call failed or needs help, create a follow-up task or open the customer timeline.
Staff can understand the call without listening to every recording manually.