Call Tag Rules

Keyword-based rules that add tags like emergency, pricing, booking, spam, or human requested.

What this page is for

Use to improve filtering and analytics.

Demo workflow

An automation or recovery workflow needs to run safely without confusing customers.

Validate

Check consent, number capability, business hours, customer data, and duplicate rules.

Run or review

Open Call Tag Rules to process, monitor, or correct the workflow.

Resolve

Retry only safe failures, create a staff task when automation cannot complete, or mark resolved.

Automation becomes safer because every skipped, failed, or pending state has a visible reason.