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Agent Readiness
Shows whether each agent is ready based on prompt, business hours, number, knowledge, tests, and handoff rules.
What this page is for
Use before enabling a new agent for customers.
How to set it up
- 1Open the agent card.
- 2Fix failed checklist items.
- 3Aim for 80%+ before live traffic.
Demo workflow
Agent Readiness workflow demo
A workspace user opens Agent Readiness and needs to understand what action to take.
1
Open the page
Go to Agent Readiness from the sidebar or this docs page.
2
Check the state
Read the cards, empty-state message, filters, or table rows to understand current status.
3
Take action
Use the related setup page, action button, or linked workflow to complete the next step.
The user knows what the page does and which action moves the workflow forward.