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QualityPro
Agent Performance
Agent-level analytics: booking rate, missed recovery, duration, sentiment, failed tools, quality score, and common questions.
What this page is for
Use when comparing agents.
How to set it up
- 1Run multiple agents or calls.
- 2Review per-agent results.
- 3Improve low performers.
Demo workflow
Agent Performance demo
The owner wants to understand performance and decide what to improve next.
1
Collect data
Let calls, bookings, tasks, and outcomes accumulate.
2
Filter
Use Agent Performance to inspect trends, scores, or weak spots.
3
Improve
Update agent instructions, knowledge, routing, service rules, or staff workflow based on the finding.
The dashboard explains what changed and where the business should focus next.